Home
> Client Support
Support policy
We aim to resolve all client support requests within 24 hours wherever
possible. In many cases we can do this much faster as we appreciate
your system may be critical to the operation of your company.
Support work which falls outside warranty will be charged for at
our standard hourly rates. For mission critical applications we
can offer a service level agreement so you know support will be
provided in an agreed time frame.
Guarantee
Our work comes with a guarantee period. During that period we will
fix any problem with our workmanship at no charge. We will also deal
with your problem quickly. It’s probable that we can solve the
issue over the phone and simply email you a solution. This is a great
answer for clients in remote places, or for clients needing a speedy
answer.
Upgrades
As you business grows you may be looking for improvements and new
functionality to suit your changing needs. We are happy to assist
with this and help you along your way. We provide upgrades for our
existing clients and often we can help you upgrade from other systems
that you have grown out of. In those cases we can help migrate your
existing data into your new system.
How to obtain support
To obtain support, call or email us using the contact methods below.
Phone: 0800-The Database (0800-843 328)
Email: support@the-database.co.nz |
